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Making A Purchase
We hope you find it easy to buy from our site.
Add any items that you wish to buy into the shopping basket. Once you have finished shopping, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
Secure Online Payments provided by PROTX.
We currently accept Visa, Mastercard, Delta, Solo, Visa Electron and Maestro
On entering the checkout process, you will be directed to the PROTX Payment Page where you will be required to enter your card details. (look for the https:// and the golden padlock)
We also accept payment by Paypal, American Express or Diners Club, please choose the Paypal option if you wish to pay this way.
Once Olive Organic has received your purchase request we will begin to process your order.
Olive Organic will not add any additional fees to your purchase if you pay via any of the card types supported.
On completion of the payment transaction, you will be emailed a confirmation of your order.
If you wish to pay by cheque, choose the Cheque With Order option and send your cheque to us with your order form. Once your cheque has cleared, your order will be despatched.
We will also accept payment by postal order.
Cheques/Postal Orders should be made payable to OliveOrganic and sent to
OliveOrganic
The Warren
Highfield Way
Yardley Hastings
Northamptonshire
NN7 1HQ
If you need any assistance please email or call us on 01604 696394
Shipping And Handling
Despatch charges
United Kingdom including Northern Ireland, Channel Islands.
Orders under £80 are £2.99
UK orders over £80 shipped FREE
Europe and Eire
All orders £9.50
North America/Canada - by airmail - up to 2 kgs only.
£20.00
We can only ship airmail up to 2kgs. If your package is over 2kgs, we will contact you regarding how much your order will cost to ship as we will need to split your order. If you email us your order details, we can weigh and advise shipping costs.
Delivery Schedule
All UK orders received by 1pm on a weekday we aim to despatch the same day. Orders received after 1pm on a weekday we aim to despatch the next working day, although we often send out later received orders the same day. Orders received over the weekend will be despatched on the next business day.
The majority of UK orders are despatched by First Class Post using Royal Mail. Most orders arrive the day after posting but please allow 7 days for your order to arrive, especially at busy periods such as Christmas, Valentines and Mothers Day.
Orders over 1.5kg may be sent by Royal Mail Standard Parcels, which takes approx three-five days.
If an order is of high value, we may use a parcel courier service at no extra cost to you.
Overseas orders will take a bit longer.
Back Orders
If an item is out of stock we will e mail you to advise availability. You will always have the option to cancel if you choose not to wait and we will refund your payment.
Credit Card Security
Secure Online Payment Processing by PROTX
We currently accept Visa, Mastercard, Delta, Solo, Visa Electron and Maestro.
On entering the checkout process, you will be directed to the Secure PROTX Payment Page where you will be required to enter your card details.
You will see the 'golden padlock' on the payment page when you come to enter your details. Also, the address in your browser will change from http:/ to https:/ This confirms a secure site.
Your credit card information is not held in any clear text on OliveOrganic's website
Reaching Us
EMAIL
The easiest way to contact us is by email. Being a web based business, we check our mail regularly and aim to respond to enquiries the same business day.
Please send your enquiry to us via the 'Ask Pauline' link.
SNAILMAIL
If you wish to write to us, contact us at the following address
OliveOrganic
The Warren
Highfield Way
Yardley Hastings
Northamptonshire
NN7 1HQ
RING RING
If you want to talk to a real person, call us on
01604 696394
The best time to call us is between Monday to Friday 9am - 5pm but if we don't pick up, you can always leave a message and we will call you back as soon as we can.
COMPLAINTS?
We haven't had any so far but contact us as above and we will respond to you promptly
Please use the 'Ask Pauline' link on the website.
FEEDBACK
Customer satisfaction is important to us and we would love to hear feedback from our customers.
Let us know what you think of:
The website
The products
The purchasing system
The information available
Do you have any suggestions?
Is there a product you are looking for but can't find?
Contact us using the 'Ask Pauline' link on the website.
Thank you.
Privacy Policy
When you make an order with OliveOrganic, we ask for your name, address, e-mail address and credit card details. This information allows us to process your order and contact you if necessary.
We ask you for your telephone number so that we may contact you quickly if there is a problem with your order. You may, however, choose to withhold your number if you do not wish to be contacted by telephone.
What does OliveOrganic do with the information it collects?
OliveOrganic does not sell any of your information to any other companies.
The only information we provide to other companies is that which is required to fulfil an order. For example, the company that we use to deliver your orders, must have your name and address, however, they are forbidden by law (Data Protection Act) to use this information for anything else but delivering your goods.
OliveOrganic conform to the requirements of the Data Protection Act, 1998.
OliveOrganic do not send random marketing emails to personal email addresses (spam).
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Cookies:
Cookies are used to keep track of the contents of your shopping cart once you have selected an item and, if you choose, to remember your details for your convenience the next time you visit.
If you have any query regarding privacy please do not hesitate to contact us.
Returns Policy
Cancellations, returns and exchanges.
We try to give you as much information regarding the products as possible to enable you to choose the right product for you. If however, you are not happy with your purchase, for whatever reason, we will gladly exchange it or offer you a refund. Please note however, that for reasons of hygiene, we are unable to offer refunds or exchanges on any opened or used product.
We will not accept any responsibility for loss or damage to goods that you return until they are received at our address. We recommend that returns are sent by a 'recorded signed for delivery' and that you obtain and retain a proof of posting as we cannot issue a refund until goods have been received by us.
Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Return postage for goods returned for any other reason shall be solely at your own cost.
Refunds will be issued within 30 days of receipt of return.
Please return the goods, unused and in their original packaging, within 14 days from receipt to
OliveOrganic, The Warren, Highfield Way, Yardley Hastings, Northamptonshire, NN7 1HQ U.K.
Please contact us using the 'Ask Pauline' link prior to return
Damages
In the event of an item in your order arriving damaged, please advise us within two days of receipt. Faulty goods should be returned to OliveOrganic in their original packaging, if possible, with the delivery note. We will then arrange a replacement together with a refund of postage costs incurred.
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